Family AACHelp & contact
Have a question, found a bug or want to suggest new words? Email us at support@daertec.com. We usually reply within 2–3 business days. Please include your device and the app version (shown on the app’s store page).
Frequently asked questions
I forgot the parent PIN. What do I do?
On the PIN screen tap “Forgot your PIN?” and enter the recovery code the app showed you when you created the PIN. Then you can create a new one. For privacy, we cannot see or reset your PIN.
There’s no voice, or it speaks the wrong language
The app uses your device’s voices. On iPad: Settings › Accessibility › Spoken Content › Voices and download one Spanish and one English voice. On Android: Settings › Accessibility › Text-to-speech output › install voice data. Then pick the voice in Admin › Voice. Also check volume and silent mode.
Is there a Dominican-accent voice?
Operating systems don’t yet include a “Spanish (Dominican Republic)” voice. The app uses the closest available Spanish voice (US, Mexico or Spain), and you can record words in a family voice.
Do I need the internet?
No. The app works fully offline. The internet is only used if you choose to search ARASAAC pictograms or generate AI images from the parent area.
How do I move everything to another device?
In Admin › Data create a backup (.zip file) and save it to Files, iCloud Drive or Google Drive. On the other device, open the app and restore that backup.
How do I keep my child inside the app?
On iPad use Guided Access (Settings › Accessibility). On Android use App pinning (Settings › Security). These are system features that complement the app’s PIN.
How do I delete my data?
Everything is stored on your device. Delete a profile in Admin › Profiles, delete statistics in Admin › Statistics, or uninstall the app to remove everything. We hold none of your data on servers. More in the privacy policy.